Terms of Services

Saifyscents – Terms of Service Highlights

1. Your Trust, Our Promise
At Saifyscents, customer satisfaction is at the heart of what we do. If a fragrance doesn’t meet your expectations, we’re here to help — because buying scent online should feel just as confident as testing it in person.

2. 7-Day Review Period
We offer a 7-day window from the date of delivery to raise any concerns. This allows you time to evaluate your purchase while the scent is still fresh in your mind.

3. Condition for Return Eligibility
To be eligible for a return or exchange, the fragrance should be in its original condition — lightly tested (not more than a few sprays), with the packaging intact and at least 85% of the content remaining.

4. Fast Resolutions
Once a request is approved, we aim to resolve returns or exchanges within 2–4 business days. Your time matters, and we won’t keep you waiting.

5. Refund Method
Eligible refunds will be processed in the form of store credit or direct bank transfer, based on your preference and the order type.

6. Shipping Costs & Responsibility
Customers are responsible for sending back items unless there was an error on our end. Original delivery fees are not refundable.

7. Damaged or Incorrect Items? We’ve Got It Covered
If you receive a product that is broken, leaking, or simply not what you ordered, we’ll cover all return shipping and send out a replacement free of charge.

8. Bulk Order Policy
Orders above Rs. 5,000 or those containing 3 or more items are not eligible for refunds, but we do offer exchanges to ensure you’re still satisfied.

9. Non-Returnable Items
Tester units, promotional samples, and items bought on clearance are considered final sale and cannot be returned or exchanged.

10. Need Help? We're Just a Message Away
Our support team is always available to assist with returns, scent guidance, or any other queries. Your experience with Saifyscents should be as smooth as the fragrances we offer.